FAQ
Questions? Concerns? Wonderments? Allow our FAQ concierge to assist you.
Orders
We accept the following payment methods:
VISA
MasterCard
Discover
Amex
Apple Pay
PayPal
We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)
No problem, check out our sizing chart , email us, or chat us below.
We recommend always hand washing your swim, light soap if needed, rinse and hang to dry in a cool dry place. DO NOT launder your swim (ours or any other brand!) washers and dryers are harsh on delicates.
We work with nearly a hundred retailers globally, check our stockists to see if there is an in store shopping experience near you!
Shipping & Returns
Currently our processing fee is $6. This fee is allocated to receiving, assessment, repackaging, tagging and ensuring the best quality control for all customers.
Orders returned for a refund will incur the returns processing fee -- exchanges & orders returned for store credit do not.
Head to our loop returns page.
Our discount codes are for one time use and are unable to be reloaded if you return your order.
Any item marked more than 20% on sale is not eligible for return. All sales are final. No returns or exchanges.
All exchanges are of charge and typically ship ground unless otherwise specified.
Products
We believe that sustainability is so much more than just creating eco-friendly materials. Our sustainability starts at the root of the process from our team to the factories we only work with fair wage, equal pay, and ethical partners. If someone cant make a life from creating our products, thats not very sustainable is it? Next our products, we always seek out the most environmentally safe materials --even if it means milling it from scratch. We only dye in small batches to conserve water and utilize non-toxic chemicals that don't poison the waters and soils of surrounding areas. You see sustainability is more than just material.. it's an entire eco-system and we take our responsibility to our customers and the world around us extremely seriously.
Our products are handmade made by the highest quality sewers at the most reputable factories in the world.
All of our prints are hand drawn in house created as the foundation of all collections.
Our signature jacquard is entirely milled in house and proprietary. This fabrication took us nearly a year to develop, its our take on an elevated texture. We custom dye every color, we don't do stock colors ever. The best part..its made of recycled poly and spandex. It's custom, its sustainable, elevated, it's everything you could want in a swim fabric.
Our pearls are not real, they are made of recycled plastics though!